SWFL Golden Helpers (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
1. Information We Collect
We may collect the following information:
Personal Information: Name, phone number, email, billing details, addresses.
Service Information: Scheduling details, visit logs, and helper notes.
AI-Generated Content: Summaries, reports, and alerts created from helper input.
Technical Information: Website usage data, cookies, and device information.
2. How We Use Your Information
We use your information to:
Provide and manage services (errands, transportation, companionship, reporting).
Generate and deliver AI-powered family reports and updates.
Process payments and manage billing.
Communicate with you about services, changes, or alerts.
Improve our services and website functionality.
3. Sharing of Information
We do not sell or rent personal information. We may share information only in these cases:
With Family Contacts: Weekly reports or urgent alerts shared with the designated family member/payer.
With Service Providers: Third-party tools (e.g., scheduling, payment, AI platforms) used to operate our business securely.
When Required by Law: Compliance with legal requests or government regulations.
4. Data Security
We use industry-standard security measures to protect your information. While no system is 100% secure, we take reasonable steps to prevent unauthorized access, loss, or misuse of your data.
5. Your Choices
You may:
Request a copy of your personal information.
Request corrections or updates to your data.
Opt out of non-essential communications.
Withdraw consent for certain data uses, subject to service limitations.
6. Children’s Privacy
Our services are directed toward seniors and their families. We do not knowingly collect data from children under 13.
7. AI & Data Use
AI is used to generate summaries, reports, and trend insights based on helper input.
AI systems do not make medical diagnoses or treatment decisions.
Families are advised that reports are informational only and should not replace medical advice.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
📞 Phone: [239-272-1599]
📧 Email: [[email protected]]
🌐 Website: [www.swflgoldenhelpers.com]