Frequently Asked Questions
Clear answers to how SWFL Golden Helpers supports your family — local, compassionate, non-medical.
1. What services do you provide?
We offer a wide range of non-medical support, including errands, companionship, technology help, pet care, and home support. Our goal is to make everyday life easier and more enjoyable for seniors and their families.
2. What makes SWFL Golden Helpers different from other senior helper services?
We’re local, not a national franchise—so you get truly personalized care with a community-first approach. We also integrate AI-powered family reports so loved ones stay informed with compassionate, easy-to-read updates.
3. Do you require a minimum number of hours per week?
No. Unlike many providers, we don’t require large weekly commitments. Choose flexible packages or book by the hour as needed.
4. Do you provide medical care or nursing services?
No. Our services are non-medical. We focus on companionship, errands, daily living support, and coordination—not hands-on medical care.
5. How much do your services cost?
We offer flexible options: Bronze, Silver, and Gold packages, plus an hourly rate with a 3-hour minimum. Full details are on our pricing page.
6. Is there a long-term contract?
No. You can cancel anytime. We believe in trust, not lock-ins—and we never charge hidden fees.
7. Do you accept insurance, Medicare, or Medicaid?
We do not accept long-term care insurance, Medicare, or Medicaid. Our services are private pay only.
8. Who are your helpers? Are they background-checked?
Yes. All helpers are thoroughly screened, background-checked, and trained. We hire compassionate, reliable team members from our local community.
9. Can I request the same helper each time?
Yes. We prioritize consistency and will do our best to keep the same helper with your family whenever possible.
10. How do you ensure my loved one’s safety?
Safety is our top priority. Helpers are vetted, accountable, and supported by AI-powered reporting that keeps families updated on visits, mood, and concerns.
11. How do I book a helper?
Book online through our website calendar or call us directly to schedule your preferred time.
12. Can I get a helper on short notice?
Yes, in most cases. We recommend scheduling in advance, but we do our best to accommodate urgent or same-day requests.
13. What if I need to cancel or reschedule?
No problem. Our flexible policy allows you to cancel or reschedule with reasonable notice and no penalty.
14. What are AI-powered family reports?
After each visit, helpers log simple updates, which our system turns into compassionate summaries. Families receive daily or weekly reports covering mood, medication reminders, food availability, and any concerns—peace of mind at a glance.
15. How do I receive updates about my loved one?
You can receive updates via email or text, based on your preference. Reports are simple, clear, and comforting.
16. Do you help with doctor visit coordination?
Yes. We do not provide transportation, but we can coordinate appointments, communicate with providers, and ensure scheduling runs smoothly for peace of mind.
17. Do you offer technology help for seniors?
Yes. From setting up phones/tablets to teaching video calls or troubleshooting everyday tech issues, we make technology stress-free for seniors.
18. Do you provide pet care or errands?
Yes. We can pick up pet supplies, groceries, medications, dry cleaning, mail, and more—keeping your household running smoothly.
